Working conditions

1. Pricing

2. Reduction and adjustment of prices

3. How to order - product groups, news

4. Quality of the goods

5. Agreement about the order

6. Payment methods (prepayment and payment)

7. Order fulfillment

8. Expected lead time for ordering, shipping and delivery

9. Shipping Availability Date

10. Insurance 

11. How to save shipping costs ?

12. Warranty & Returns

13. Terms & Conditions

Pricing

For your convenience, we offer you a system of wholesale price categories:

For orders from $ 1000 to $ 2000 small wholesale prices (temporarily do not work with orders up to $ 2,000)

For orders from $ 2000 to $ 5000 mid-wholesale prices

For orders from $ 5000 to $ 10,000, good-wholesale prices

For orders from $ 10,000 to $ 20,000, best-wholesale prices

For orders from $ 20,000, partner prices

By default, the website displays the good-wholesale prices. If the wholesale price is not suitable for you - contact our sales department , so that we include the necessary price category. Your price can be included ONLY after you contact the sales department. Also, to see your price, you must necessarily "log in" using your login and password, which you came up with, when registering with f2parts.com or received from our sales department. To download the price in excel format, you also need to "log in".

The prices do not include the shipping cost.

Reduction and adjustment of prices

You can request price changes for certain groups of products by changing the quality and completeness. For example: a headset-headset for a cell phone with a microphone and packaging - you can ask us to reduce the price by removing the microphone and packaging.

F2 Group LTD reserves the right at any time to change the prices for products (offered at f2parts.com) and price lists, and to correct inadvertently mistakes in prices. In case of an error in the price, F2 Group LTD notifies the buyer about this and determines if the buyer intends to make a purchase at the adjusted price. If the buyer refuses to purchase at the adjusted price, we cancel the order at the buyer's request and return the prepaid amount paid by the buyer.

Foregoing does not apply to time-limited price reductions , during the period of special sale shares.

How to make an order - a group of products, novelties.

In order to help you order spare parts and accessories from China (quickly and effectively) , we have created a catalog at our website: f2parts.com

The goods are divided into main categories - spare parts, displays for iPhone, accessories, equipment and others.

In the "New Arrivals" section you could see the new arrivals (stay there for 30 days) . By regularly reviewing this section, you could always find something important and check the new products.

If you can’t find something or you want to order a product, that is not in our catalog - send us a description or photo of the product and the full information for your request.

Before placing an order, please contact our sales department , so that we can provide you the better price.

You can place an order on f2parts.com or in the convenient price list .excel, in some cases you can just call us and dictate your order.

Quality of the goods.

All the goods, offered by our company, are produced in China.

We sell :

  • Orig (original quality) - on the 100% identical , but produced by non-authorized factories. As an example: display is original, but the touchscreen is a copy.
  • Orig Used - originals, taken from the phones.
  • AAA is the highest quality copy.
  • Copies

Agreement about the order

The procedure of order approval is mandatory.We put the minimum possible quantities for shipping (MOQ) on some products , we quote the actual prices and possible discounts, and also take into consideration all of your wishes for the order. The order is carried out strictly after agreement.

Payment Methods

Paying with Wire Transfer

HSBC Business Direct Account Name:

F2 GROUP LIMITED

HSBC Business Direct Account Number:

848 468062 838

Beneficiary Bank Name:HSBC Hong Kong

Beneficiary Bank Address:1 Queen’s Road Central,Hong Kong

Beneficiary Bank Code:004  (for local payment)

SWIFT Address:HSBCHKHHHKH (for telegraphic transfers)

Address in Hong Kong: RM.19C, Lockhart CTR., 301-307 Lockhart RD., Wan Chai, Hong Kong

Tel :+8618824154114

Please email your ORDER NUMBER, T/T COPY to sale@f2parts.com after you send payment through Wire Transfer. 

We want to remind all customers that they are responsible for all local handling fees and Intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank. 

Order fulfillment

We proceed to fulfil the order after order agreement and 

advance payment (30% of the order amount) transferred to our settlement account.

We send the goods from China (we deliver them to the transportation company) after receiving the full payment with the delivery costs.

Shipments

Your pack shipment

We will ship your cargo from China to any country by any shipping company: DHL, FEDEX, UPS and others.

Packages are generally dispatched within 3-5 work days after receipt of payment and are shipped via UPS/DHL/FEDEX with tracking and drop-off without signature. If you prefer delivery by Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


Important: The exact shipping cost will be calculated only after the goods ready to ship.

Shipping & Handling

Destinations

We ship to all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you. 

Please write the Address in English Language, it can help the shipping company easy to read and handle the package. 

Shipping Costs

The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction. 

Shipping Availability Date

They shall be available for shipping within three-five business days after payment has cleared. 

Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control). 

If any product is not released for delivery to you by within 14 calendar days from the date on which your order or transaction was accepted and your payment was received, or from the applicable estimated or quoted delivery date, whichever is the later, then either party may reject, cancel or terminate your order or transaction, in which event our sole and exclusive liability, and your sole and exclusive remedy, in respect of the late or non-delivery and the resulting rejection, cancellation or termination, shall be only a refund (without interest) of any payment you may already have made for such order or transaction. 

Insurance

As between you and us , all risks of loss of, and damage to your purchased product(s) during the transportation process shall be borne solely and exclusively by you. Please note that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents and/or other relevant parties for any loss of or damage to product(s) handled by them may be excluded, fixed or limited. Accordingly, for all shipments, we recommend that you purchase appropriate, relevant and adequate insurance to cover against the risk of loss and damage during the transportation process. Please contact us to inquire about available insurance rates for your order or transaction. 

All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable therefor. 

In the event that you purchase insurance, such insurance shall be upon and subject to the terms and conditions offered by the underwriter by whom such insurance is effected; provided however that the limit of the coverage provided by such insurance shall not be more than the invoice value of the items. 

In the event that you purchase insurance and you are required to file a claim for any loss of or damage to your product under such insurance through us, please contact us to initiate the claim. We shall then refund the cost or replace the item, but only if and after confirmation has been received from the insurance company regarding acceptance of the claim and payment of the compensation.

How to save shipping costs ?

1. Some products support in bulk package that saving shipping, the products are in a plain box, or simply wrapped in plastic bag. 

2. Surface mail is the cheapest shipping way for small parcel under 2kg.

Delivery time is around 10-45 days(without tracking).

3. Epacket , Special for the USA .

Delivery time is around 6-20 days. shipping cost is cheaper and shipping faster than China POST,POST NL etc.

4. Equick, Special for Australia.

Delivery time is around 5-8 days. shipping cost is cheaper than DHL.

5. ЭНЕРГИЯ NRG-TK.RU, Special for the Russian Federation.

Door to door service, including customs clearance. the shipping cost is very competitive for order more than 5KG.

6. DHL,when the weight is more than 21kgs, enjoy more competitive bulk price (Except the U.S.A, Canada, Mexico, India, Latvia and Slovenia).  

If parcel weight is 17kg-21kg, please add more products to 21kg and you will have cheaper shipping cost.

(For example, ship to spain ,shipping cost is 167.65usd for 17kgs, if weight is up to 21kgs , shiping cost is 143usd only) 

7. Order Copy-Goods (with Logo) separately instead of order with other products together, save more shipping cost. 

8. Prepare items in stock one time, choose Sea shipment or Air shipment to save freight.

Warranty & Returns

We believe that you will be pleased with your purchase from F2 Group LTD. However, there might be chances when you need to return items to us. So what can we do when we meet this situation? Let us check below.


Items Damaged in Transit
 
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area

Our sales manager will communicate with you for further information.

Repair Policy in Warranty Period

If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment. 
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. Sunsky is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

Un-repairable Situation

1.Unsatisfactory Products 

2.Expired warranty or issues not covered by the Manufacturer’s Warranty.

3.Un-normal defective: 

Water Damage
1) Being dropped in water
2) Rain, fog or mist droplets 
3) Spilling liquid on the phone

Physical Damage
1) Broken LCD screen
2) Damage to housing
3) Broken charging port
4) Warped internal components Man-made damage, such as
a) Irregular operation
b) Dropped from high place

Please email below details to your sales manager's email address or service@sunsky-online.com after you send the defective items:
1.Tracking number 
2.Returning back Product list 
3.Fault details for each item
4.Original Order number in sunsky for each item 

Terms & Conditions

The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged). 

We will acknowledge by e-mail your order for a Product at the time you place your order. We will then notify you within 5 days of such email whether we have accepted your order. At the same time if we have accepted your order we will notify you of delivery dates. 

Any order (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you within 14 days of acceptance of your order and give you the choice of cancelling the order and receiving a refund or of purchasing an alternative product ("Alternative Product"). If payment has been taken for the Product and you have cancelled the order we will issue a refund within 7 days of receiving notification of cancellation of the order. If you choose to purchase an Alternative Product these Terms will apply. If payment has been taken for the cancelled order we will refund to you any overpayment or take payment for any underpayment. 

In the event a Product is listed at an incorrect price due to an error, we will notify you within 14 days of accepting your order of the correct price by e-mail and we will give you the choice of either purchasing the Product at the correct price or cancelling your order. If you confirm you want to purchase the Product at the corrected price we will deliver the Product to you. If payment has been taken for the Product and you cancel your order we will, on return of the Product (if the Product has been sent out) issue a refund within 7 days of such return or notice of cancellation (where no Product has been sent out). If only some of the Products you ordered are mispriced that will not affect the order in relation to any Products which were priced correctly and we will deliver these Products to you in accordance with these Terms. 

The use of this website is governed under the terms and conditions of EforChina Limited, registered in Scotland (EFCS) and headquartered in Hong Kong SAR (EFCHK). If you reside in a country within the European Union, these terms are an agreement between you and EFCS  Under this agreement, goods and/or services will be delivered via EFCS as an agent of EFCHK or by EFCHK, depending on the type of payment method used for the purchase of the goods and/or services. If you reside in any other country, then these terms are an agreement between you and EFCHK and goods and/or services will be delivered by EFCHK directly.


Thanks for your cooperation.


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