Shipping & payment

Agreement about the order

The procedure of order approval is mandatory.We put the minimum possible quantities for shipping (MOQ) on some products , we quote the actual prices and possible discounts, and also take into consideration all of your wishes for the order. The order is carried out strictly after agreement.

Paying with Wire Transfer:

HSBC Business Direct Account Name:
F2 GROUP LIMITED
HSBC Business Direct Account Number:
848 468062 838
Beneficiary Bank Name:HSBC Hong Kong
Beneficiary Bank Address:1 Queen’s Road Central,Hong Kong
Beneficiary Bank Code:004 (for local payment)
SWIFT Address: HSBCHKHHHKH (for telegraphic transfers)
The IBAN account is : GR79 0710 8480 0008 4846 8062 838
Address in Hong Kong: RM.19C, Lockhart CTR., 301-307 Lockhart RD., Wan Chai, Hong Kong
Tel :+86 188-2415-4114
Mail : sale@f2parts.com

Please email your ORDER NUMBER, T/T COPY to sale@f2parts.com after you send payment through Wire Transfer.

We want to remind all customers that they are responsible for all local handling fees and Intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank.

Order fulfillment

We proceed to fulfil the order after order agreement and

advance payment (30% of the order amount) transferred to our settlement account.

We send the goods from China (we deliver them to the transportation company) after receiving the full payment with the delivery costs.

Shipments

Your pack shipment

We will ship your cargo from China to any country by any shipping company: DHL, FEDEX, UPS and others.

Packages are generally dispatched within 3-5 work days after receipt of payment and are shipped via UPS/DHL/FEDEX with tracking and drop-off without signature. If you prefer delivery by Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Important: The exact shipping cost will be calculated only after the goods ready to ship.

Shipping & Handling

Destinations

We ship to all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you.

Please write the Address in English Language, it can help the shipping company easy to read and handle the package.

Shipping Costs

The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.

Shipping Availability Date

They shall be available for shipping within three-five business days after payment has cleared.

Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).

If any product is not released for delivery to you by within 14 calendar days from the date on which your order or transaction was accepted and your payment was received, or from the applicable estimated or quoted delivery date, whichever is the later, then either party may reject, cancel or terminate your order or transaction, in which event our sole and exclusive liability, and your sole and exclusive remedy, in respect of the late or non-delivery and the resulting rejection, cancellation or termination, shall be only a refund (without interest) of any payment you may already have made for such order or transaction.

Insurance

As between you and us , all risks of loss of, and damage to your purchased product(s) during the transportation process shall be borne solely and exclusively by you. Please note that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents and/or other relevant parties for any loss of or damage to product(s) handled by them may be excluded, fixed or limited. Accordingly, for all shipments, we recommend that you purchase appropriate, relevant and adequate insurance to cover against the risk of loss and damage during the transportation process. Please contact us to inquire about available insurance rates for your order or transaction. 

All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable therefor. 

In the event that you purchase insurance, such insurance shall be upon and subject to the terms and conditions offered by the underwriter by whom such insurance is effected; provided however that the limit of the coverage provided by such insurance shall not be more than the invoice value of the items. 

In the event that you purchase insurance and you are required to file a claim for any loss of or damage to your product under such insurance through us, please contact us to initiate the claim. We shall then refund the cost or replace the item, but only if and after confirmation has been received from the insurance company regarding acceptance of the claim and payment of the compensation.

How to save shipping costs ?

  1. Some products support in bulk package that saving shipping, the products are in a plain box, or simply wrapped in plastic bag. 
  2. Surface mail is the cheapest shipping way for small parcel under 2kg. Delivery time is around 10-45 days(without tracking).
  3. Epacket , Special for the USA . Delivery time is around 6-20 days. shipping cost is cheaper and shipping faster than China POST,POST NL etc.
  4. Equick, Special for Australia. Delivery time is around 5-8 days. shipping cost is cheaper than DHL.
  5. ЭНЕРГИЯ NRG-TK.RU, Special for the Russian Federation. Door to door service, including customs clearance. the shipping cost is very competitive for order more than 5KG.
  6. DHL,when the weight is more than 21kgs, enjoy more competitive bulk price (Except the U.S.A, Canada, Mexico, India, Latvia and Slovenia).   If parcel weight is 17kg-21kg, please add more products to 21kg and you will have cheaper shipping cost. (For example, ship to spain ,shipping cost is 167.65usd for 17kgs, if weight is up to 21kgs , shiping cost is 143usd only) 
  7. Order Copy-Goods (with Logo) separately instead of order with other products together, save more shipping cost. 
  8. Prepare items in stock one time, choose Sea shipment or Air shipment to save freight.

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