Warranty & Returns

We believe that you will be pleased with your purchase from F2 Group LTD. However, there might be chances when you need to return items to us. So what can we do when we meet this situation? Let us check below.


Items Damaged in Transit
 
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area

Our sales manager will communicate with you for further information.

Repair Policy in Warranty Period

If any of your purchases is defective, and it's no more than 0.5 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment to Address: 

广州市荔湾区沿江西路61号誉田国3楼327电18664511808 赵泽鑫 

China, Guangdong province, Guangzhou city, ZIP Code 510130,  Li Wan District, No.61 YanJiangXi Road, YuTian Internation, 3/F, 327

Tel :18664511808

Name: 赵泽鑫 (zhao ze xin)


Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. Sunsky is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

Un-repairable Situation

1.Unsatisfactory Products 

2.Expired warranty or issues not covered by the Manufacturer’s Warranty.

3.Un-normal defective: 

Water Damage
1) Being dropped in water
2) Rain, fog or mist droplets 
3) Spilling liquid on the phone

Physical Damage
1) Broken LCD screen
2) Damage to housing
3) Broken charging port
4) Warped internal components Man-made damage, such as
a) Irregular operation
b) Dropped from high place

Please email below details to your sales manager's email address sale@f2parts.com after you send the defective items:
1.Tracking number 
2.Returning back Product list 
3.Fault details for each item
4.Original Order number in sunsky for each item 

Terms & Conditions

The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged). 

We will acknowledge by e-mail your order for a Product at the time you place your order. We will then notify you within 5 days of such email whether we have accepted your order. At the same time if we have accepted your order we will notify you of delivery dates. 

Any order (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you within 14 days of acceptance of your order and give you the choice of cancelling the order and receiving a refund or of purchasing an alternative product ("Alternative Product"). If payment has been taken for the Product and you have cancelled the order we will issue a refund within 7 days of receiving notification of cancellation of the order. If you choose to purchase an Alternative Product these Terms will apply. If payment has been taken for the cancelled order we will refund to you any overpayment or take payment for any underpayment. 

In the event a Product is listed at an incorrect price due to an error, we will notify you within 14 days of accepting your order of the correct price by e-mail and we will give you the choice of either purchasing the Product at the correct price or cancelling your order. If you confirm you want to purchase the Product at the corrected price we will deliver the Product to you. If payment has been taken for the Product and you cancel your order we will, on return of the Product (if the Product has been sent out) issue a refund within 7 days of such return or notice of cancellation (where no Product has been sent out). If only some of the Products you ordered are mispriced that will not affect the order in relation to any Products which were priced correctly and we will deliver these Products to you in accordance with these Terms. 

The use of this website is governed under the terms and conditions of EforChina Limited, registered in Scotland (EFCS) and headquartered in Hong Kong SAR (EFCHK). If you reside in a country within the European Union, these terms are an agreement between you and EFCS  Under this agreement, goods and/or services will be delivered via EFCS as an agent of EFCHK or by EFCHK, depending on the type of payment method used for the purchase of the goods and/or services. If you reside in any other country, then these terms are an agreement between you and EFCHK and goods and/or services will be delivered by EFCHK directly.

Return and replacement

The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged). 

We will acknowledge by e-mail your order for a Product at the time you place your order. We will then notify you within 5 days of such email whether we have accepted your order. At the same time if we have accepted your order we will notify you of delivery dates. 

Any order (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you within 14 days of acceptance of your order and give you the choice of cancelling the order and receiving a refund or of purchasing an alternative product ("Alternative Product"). If payment has been taken for the Product and you have cancelled the order we will issue a refund within 7 days of receiving notification of cancellation of the order. If you choose to purchase an Alternative Product these Terms will apply. If payment has been taken for the cancelled order we will refund to you any overpayment or take payment for any underpayment. 

In the event a Product is listed at an incorrect price due to an error, we will notify you within 14 days of accepting your order of the correct price by e-mail and we will give you the choice of either purchasing the Product at the correct price or cancelling your order. If you confirm you want to purchase the Product at the corrected price we will deliver the Product to you. If payment has been taken for the Product and you cancel your order we will, on return of the Product (if the Product has been sent out) issue a refund within 7 days of such return or notice of cancellation (where no Product has been sent out). If only some of the Products you ordered are mispriced that will not affect the order in relation to any Products which were priced correctly and we will deliver these Products to you in accordance with these Terms. 

Thanks for your cooperation.


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